SKECHERS Online accepts the following payment methods:

    * Visa
    * MasterCard
    * Online Bank Transfer
    * eWallets

Please note that SKECHERS Online does not accept any credit/debit cards issued by banks outside Malaysia.

Credit & Debit Card Troubleshooting

Troubleshooting Credit/Debit Card Payment Errors

    * Check to make sure the billing information you entered is correct.
    * If the card is new or was recently reissued, make sure it has been activated.
    * We do not accept international credit cards.
    * If you still experience error after completing the above steps, please contact your credit card company.

Daily Spending Limits for Debit Cards

Most debit and check cards have daily spending limits that may delay the processing of an order even if there is enough money in the account. Please contact the card issuing bank for information about your daily spending limits if you are having difficulty placing your order.

Account Verification

To prevent delays in processing your order, please ensure that the billing address on your order matches the address that appears on your bank statements. If you are unsure of your billing address, please contact your bank directly.

Locating Your Credit Card Security Code

The Credit Card Security Code is a unique three or four-digit number printed on the front (American Express) or back (Visa/MasterCard) of your card. Your order cannot be processed without this code.

Can I use two discount codes in my SKECHERS Online order?

Promotional discount codes cannot be combined. You can apply one discount code per SKECHERS Online order.

How do I contact SKECHERS Customer Service?
Our customer service team can be reached via email or by phone.
To send us an email please use the "Contact Us" link on the bottom left side of your screen. Please note: We are open Monday through Friday from 9am-6pm GMT +0800. We will respond to any e-mails received outside of normal business hours as quickly as possible, in the order they were received.